The South African Weather Service issued a warning that parts of the country could experience some rather severe, cold weather conditions this weekend from 27 to 29 August. And now Eskom has issued a warning that not only will South Africa be cold but possibly without electricity as well as is often inevitable with extreme weather conditions.
Eskom has therefore urged South Africans to prepare for possible outages caused by he cold by downloading its high tech fault reporting chatbot. This will ensure that if you have a power outage during the bad weather that you will be able to easily report the fault.
“Severe weather often affects power systems and may cause unplanned power interruptions. We urge affected customers to be patient and to treat all electricity appliances as live during this time,” Eskom warned in a statement on Thursday night.
“Eskom would like to appeal to the customers to save the link to Eskom’s fault reporting Chatbot, Alfred, at https://alfred.eskom.co.za/chatroom/ before the weather sets in. Alfred will assist with logging electricity faults and giving immediate feedback, without having to call the contact centre. The Chatbot is quicker, responsive and is monitored 24 hours a day, seven days a week and can give customers feedback too.” Eskom said.
Eskom said that alternatively, customers can download the MyEskom Customer App which is available on the Google Play store and the iPhone App Store. This app allows users to log a fault and immediately provides a reference number to track progress on their fault.
Eskom added that to report a fault, you need to provide your meter or account number.
Sources: MSN
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