African Bank has confirmed that one of its appointed professional debt recovery partners, Debt-IN, was targeted by cybercriminals in April 2021.
At the time, cyber security experts had said that there was no evidence that the ransomware attack had resulted in a data breach, however Debt-IN have now become aware that the personal details of certain customers, including a number of African Bank loan customers under debt review has been compromised.
“Debt-IN is now aware that the personal data of certain customers, including a number of African Bank Loan customers under debt review, has been compromised,” said African Bank.
The bank added that Debt-IN is confident that no data shared after 1 April 2021 has been compromised.
“A robust mitigation plan has been implemented by Debt-IN to contain and reduce any further adverse impact,” it said. “We have been collaborating with Debt-IN to address this breach. We have notified the relevant regulatory authorities and we are also in the process of alerting customers who have been affected, via email and SMS.”
As an additional precautionary step, African Bank’s fraud prevention team has enhanced its security measures to protect all customers.
“If you detect any suspicious activity, or feel that your information has been compromised, you can apply for a free Protective Registration listing with the Southern African Fraud Prevention Services (SAFPS). This will alert banks and credit providers that an identity has been compromised. You can apply by emailing [email protected],” the bank said.
Sources: BusinessTech, Business Insider
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