According to Home Affairs minister, Aaron Motsoaledi, long queues at offices are a result of the large amount of people the department is meant to serve due to Home Affairs being responsible for providing service to both South African citizens and non-citizens.
During a recent parliamentary Q&A, Motsoaledi said that other reasons the queues are so long includes:
- High client volumes and unpredictable walk-ins
- Limited staff capacity to meet service demands
- Inadequate office space
- Concurrent of the manual and automated process
- System instability
- Discontinuation of Saturday working hours
As part of their strategy to deal with long queues at Home Affairs, Motsoaledi said that the department is planning on moving some of their services to other venues:
- Registration of births and deaths will move to health facilities.
- Mobile trucks have been deployed to schools to capture first time applications in nine provinces.
- In collaboration with banks, the department has installed a live capture system to 26 bank branches in South Africa which has the capacity to capture both Smart ID Card and Passport applications.
In April, Motsoaledi made a statement that government was having discussions with the country’s banks about extending their services.
“Most people who are well-to-do have bank accounts (and) should not come to Home Affairs offices. We want to increase the (banking rollout) very fast so that most South Africans can get their ID or passports through the bank.”
Sources: Business Tech
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